OnTrack On-Call

You Don’t Have to Have All the Answers.
You Just Have to Know Where to Find Them.

The Problem:

One of your loan processors questions whether a transaction is TRID-applicable because of the complexity of the situation. She asks other processors, the lender, and the bank president, but everyone has different assumptions.

Some of the team then take time out of their valuable schedule to do some online research and then pose their findings to the group. Since there is no majority consensus, the processor goes with the “best guess” and finishes creating the loan docs.

In the world of community banking, having access to a reliably strong, compliance-support system is priceless! Instead of hiring a full-time employee that adds so much expense to your bottom line, consider OnTrack Compliance & Training LLC On Call!

We're The Solution!

Introducing: OnTrack On-Call!

At a very comparable rate, your bank can contract with OnTrack Compliance & Training LLC and have its own direct, support line with:

  • Unlimited calls with no time limit
  • Unlimited emails – get your responses in writing to keep for future reference
  • Conference calls with several team members in order to talk-through a complex situation
  • Quick response time when a solution must be more fully-researched

Frequently Asked Questions

Are you certified in the area of compliance?

Yes, I received my CRCM in April of 2011 and keep it current.

Who, on my team, will be allowed to utilize the support line?

Anyone and everyone who has questions in regard to compliance issues.

Are we limited to number of emails and/or length of calls?

No. Your support contract includes as many emails and/or phone calls as it takes to sufficiently come to a satisfactory conclusion.

What happens if we have a situation that you cannot answer?

I have resources at my disposal that I utilize to research in order to find the best possible response. If my research takes minutes, or hours, to complete, that is my time spent on your behalf. You are NOT charged for any extra research time that may be required.

Find Out More About OnTrack On-Call!

Just send an email and start the conversation. We’ll answer any questions you may have with NO OBLIGATION. If you don’t think we’re a good fit, we’ll leave you alone. And we won’t sell your email address or put you on anyone’s mailing list — not even our own. That’s a promise.

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